Need Help?

Updated: 11 May 2020


Let us answer some of the questions you may already have.
Or reach out to us: support@stulo.co.za

General

1About Stulo
Stulo Technologies (Pty) Ltd is a tech company that was founded in September 2019. Our main purpose is to connect individuals and businesses via technology and delivery services. We currently offer a delivery app that enables individuals to order Groceries and other items that are on offer.
2What is the Stulo App?
Stulo is an app that allows individuals to order items from their favourite grocery stores and pharmacies for delivery. The app is available on Android Play Store and is soon to be available on the iOS App Store.
3What is the story behind Stulo?
Stulo was founded in September 2019 by Kabelo Shikwane and Mandisa Mjamba. Since then Stulo has developed two apps. Our first apps’ progress was hindered by Covid-19. Due to this an opportunity, we were allowed to speed up our plans, which was to offer customers a platform in which they can order items from their favourite grocery and pharmacy stores, for delivery.
4When did Stulo launch?
Stulo has not yet officially launched but has been running a fully operational beta since 18 May 2020.
5Where is Stulo available (areas)?
Greater Johannesburg (From 18 May 2020)
  • Sandton
  • Randburg
  • Roodepoort
  • Johannesburg North
  • Johannesburg South
  • Midrand
  • Soweto

Cape Town (From 1 August 2020)
  • Atlantic Seaboard
  • City Bowl
  • Southern Suburbs
  • Table View
  • Milnerton
  • West Beach

Using Stulo

1How does it work?
You can order either by using the Stulo app, available on Android. The app will also be on IOS soon. Watch out for news on our social media platforms.

Once the restaurant receives your order, they’ll get to work preparing your food and then carefully package it. Once its ready a Stulo Runner will safely pick it up and deliver it safely to your home. (either contact free or hand to hand exchange). All our drivers have sanitizers, masks and surgical gloves at all times.
2Can I order prescribed medicine?
No you may not. Only medicine on the shelf will only be able to be ordered.
3What kind of stores is listed on Stulo?
Pharmacy and grocery stores are listed. Watch out for news on new stores added our social media platforms.
4At what times can I order?
You will be able to order at any time. Orders made after 3pm will only be delivered the next day. You will also be able to select a time slot that suits you. 30mins before your timeslot we will notify you, and our runners will WhatsApp you when she/he is on the way.
5Why does Stulo not accept cash transactions?
We do not accept cash payments for safety purposes. We believe runners’ not carrying cash will ensure their safety and reduce the risk of theft. We also believe cash is unhygienic and could help spread the Virus. Therefore we have opted against cash payments. Welcome to the 21st century.
6Do I have to tip?
You are not entitled to give a tip, but we would highly appreciate it if you help our runners receive more revenue. These are tough times and they have people to take care of. Being Stingy isn’t cool!
7Is there a minimum spending amount?
You may only order via our app if you are ordering 5 items or more.
8Can I place orders in advance?
Of course you can! Just select a timeslot and date suitable for you!
9Can I collect my order?
No. We only offer delivery.
10What if I want to cancel my order?
As long as the runner has not purchased your items at the retail store you are able to cancel order.
11What if something is wrong with my order?
We have a dedicated team that looks after your entire STULO experience, from the moment you place an order right through to it arriving to you.

However, we do understand that sometimes things might go wrong. If this is the case, you can use the Help function in the Stulo app to speak to our customer service team and report any issues. We do have vouchers specifically for returns that can be issued.
12What if I want to add something to my order?
You can contact our Customer Service team via the Help function in the app and we’ll do our best to make sure the runner adds it to your chosen items. This must be done before the runner has commenced buying the items.
13What if I’m not around when my rider arrives?
If you think you won’t be at the delivery address in time to receive your order, please let us know by using the Help function in the Stulo App. To check where you are, your runner might call you using his own cell phone number or via WhatsApp to make things move quickly. You may also ask someone to receive the order provided you have given the name of the person receiving the order.
14Inviting friends to use the Stulo App?
You can invite friends by sharing the app via your profile.
15When will you be delivering in my area?
We are rapidly expanding and will hopefully be working with stores near you soon!
16Does Stulo offer company accounts?
We will offer company accounts in the foreseeable future.

Health, Safety & Covid

1Is ordering through Stulo safe? (Covid19)
Our absolute priority is to offer the safest service possible to customers, runners, grocery stores, pharmacies. We have taken a number of important actions to ensure groceries or items from pharmacies are safely collected for everyone. For example, we have introduced contact-free delivery. We are in daily contact with local gov health officials to make sure we are offering customers, grocery stores, pharmacy stores and runners the most up-to-date guidance and safest service possible. We realise this is a concerning period for everyone and want to assure you that safety is our priority during and beyond this unprecedented time. Keep safe. Stay home.
2How does contact-free delivery work?
Runners will be asked to let the customer know they have arrived, place the order outside their door, step a safe distance back and wait nearby for the customer to collect the food before the order can be completed. Runners are also able to make orders contact-less if they wish by letting customers know through the app before they arrive.
3Are all the same restaurants available as usual?
South African government has announced that all restaurants, bars and cafes must shut to dine in customers, but delivery can remain open. If a restaurant would like to keep their kitchens open to delivery customers, they can still do so via Stulo but this is the choice of the restaurant.
4How are you supporting runners?
Since the outbreak of COVID-19 we have:
  • Up-to-date guidance: Extensive hygiene guidance and updates are available on the runner website. Our runners will also be given masks, gloves and hand sanitizer to ensure they are protected.
  • STULO runner Support Fund: If a runner who regularly works with Stulo does experience symptoms of COVID-19 or is told to self-isolate by a medical authority, they will be immediately put on leave. protected.
  • UContact-free delivery: We’ve introduced contact free delivery in Johannesburg and Cape Town which means runners can work without coming into direct contact with customers. protected.
5How are you supporting pharmacies and grocery stores?
We are here to deliver for pharmacies and grocery stores who want to carry on offering their items to families at home during this difficult time. We are working to optimise operations for delivery grocery stores and pharmacies, and we are doing everything we can to make sure people still have access to the essentials they want and need.

We have:
  • A platform on which businesses can apply to be on the Stulo Platform, or they can simply whatsapp us.
  • Established teams of people across the business to recruit and support restaurants who want to be able to deliver food. (Runners)
6How can I keep in touch with you?
You will be able to keep in touch with updates, as well as any other news based on Stulo through our Social Media platforms such as LinkedIn, Instagram, Twitter and Facebook. Customers may receive promotional content via email. Customers and other stakeholders may also contact us via our support email, or simply WhatsApp us!