Need Help?
Updated: 11 May 2020
Let us answer some of the questions you
may already have.
Or reach out to us: support@stulo.co.za
General
1About Stulo
Stulo Technologies (Pty) Ltd is a tech company that was
founded in September 2019. Our main
purpose is to connect individuals and businesses via
technology and delivery services. We
currently offer a delivery app that enables individuals to
order Groceries and other items that are
on offer.
2What is the Stulo
App?
Stulo is an app that allows individuals to order items from
their favourite grocery stores and
pharmacies for delivery. The app is available on Android
Play Store and is soon to be available on the iOS App Store.
3What is the story
behind Stulo?
Stulo was founded in September 2019 by Kabelo Shikwane and
Mandisa Mjamba. Since then Stulo
has developed two apps. Our first apps’ progress was
hindered by Covid-19. Due to this an
opportunity, we were allowed to speed up our plans, which
was to offer customers a platform in
which they can order items from their favourite grocery and
pharmacy stores, for delivery.
4When did Stulo launch?
Stulo has not yet officially launched but has been running a fully operational beta since 18 May 2020.
5Where is Stulo available (areas)?
Greater Johannesburg (From 18 May 2020)
Cape Town (From 1 August 2020)
- Sandton
- Randburg
- Roodepoort
- Johannesburg North
- Johannesburg South
- Midrand
- Soweto
Cape Town (From 1 August 2020)
- Atlantic Seaboard
- City Bowl
- Southern Suburbs
- Table View
- Milnerton
- West Beach
Using Stulo
1How does it work?
You can order either by using the Stulo app, available on
Android. The app will also be on IOS
soon. Watch out for news on our social media
platforms.
Once the restaurant receives your order, they’ll get to work preparing your food and then carefully package it. Once its ready a Stulo Runner will safely pick it up and deliver it safely to your home. (either contact free or hand to hand exchange). All our drivers have sanitizers, masks and surgical gloves at all times.
Once the restaurant receives your order, they’ll get to work preparing your food and then carefully package it. Once its ready a Stulo Runner will safely pick it up and deliver it safely to your home. (either contact free or hand to hand exchange). All our drivers have sanitizers, masks and surgical gloves at all times.
2Can I order
prescribed medicine?
No you may not. Only medicine on the shelf will only be able
to be ordered.
3What kind of
stores is listed on Stulo?
Pharmacy and grocery stores are listed. Watch out for news
on new stores added our social media
platforms.
4At what times can
I order?
You will be able to order at any time. Orders made after 3pm
will only be delivered the next day.
You will also be able to select a time slot that suits you.
30mins before your timeslot we will notify
you, and our runners will WhatsApp you when she/he is on the
way.
5Why does Stulo not
accept cash transactions?
We do not accept cash payments for safety purposes. We
believe runners’ not carrying cash will
ensure their safety and reduce the risk of theft. We also
believe cash is unhygienic and could help
spread the Virus. Therefore we have opted against cash
payments. Welcome to the 21st century.
6Do I have to tip?
You are not entitled to give a tip, but we would highly
appreciate it if you help our runners receive
more revenue. These are tough times and they have people to
take care of. Being Stingy isn’t
cool!
7Is there a minimum
spending amount?
You may only order via our app if you are ordering 5 items
or more.
8Can I place orders
in advance?
Of course you can! Just select a timeslot and date suitable
for you!
9Can I collect my
order?
No. We only offer delivery.
10What if I want to
cancel my order?
As long as the runner has not purchased your items at the
retail store you are able to cancel
order.
11What if something
is wrong with my order?
We have a dedicated team that looks after your entire STULO
experience, from the moment you
place an order right through to it arriving to
you.
However, we do understand that sometimes things might go wrong. If this is the case, you can use the Help function in the Stulo app to speak to our customer service team and report any issues. We do have vouchers specifically for returns that can be issued.
However, we do understand that sometimes things might go wrong. If this is the case, you can use the Help function in the Stulo app to speak to our customer service team and report any issues. We do have vouchers specifically for returns that can be issued.
12What if I want to
add something to my order?
You can contact our Customer Service team via the Help
function in the app and we’ll do our best
to make sure the runner adds it to your chosen items. This
must be done before the runner has
commenced buying the items.
13What if I’m not
around when my rider arrives?
If you think you won’t be at the delivery address in time to
receive your order, please let us know
by using the Help function in the Stulo App. To check where
you are, your runner might call you
using his own cell phone number or via WhatsApp to make
things move quickly. You may also ask
someone to receive the order provided you have given the
name of the person receiving the order.
14Inviting friends
to use the Stulo App?
You can invite friends by sharing the app via your profile.
15When will you be
delivering in my area?
We are rapidly expanding and will hopefully be working with
stores near you soon!
16Does Stulo offer
company accounts?
We will offer company accounts in the foreseeable future.
Health, Safety & Covid
1Is ordering
through Stulo safe? (Covid19)
Our absolute priority is to offer the safest service
possible to customers, runners, grocery stores,
pharmacies. We have taken a number of important actions to
ensure groceries or items from
pharmacies are safely collected for everyone. For example,
we have introduced contact-free
delivery. We are in daily contact with local gov health
officials to make sure we are offering
customers, grocery stores, pharmacy stores and runners the
most up-to-date guidance and safest
service possible. We realise this is a concerning period for
everyone and want to assure you that
safety is our priority during and beyond this unprecedented
time. Keep safe. Stay home.
2How does
contact-free delivery work?
Runners will be asked to let the customer know they have
arrived, place the order outside their
door, step a safe distance back and wait nearby for the
customer to collect the food before the
order can be completed. Runners are also able to make orders
contact-less if they wish by letting
customers know through the app before they arrive.
3Are all the same
restaurants available as usual?
South African government has announced that all restaurants,
bars and cafes must shut to dine in
customers, but delivery can remain open. If a restaurant
would like to keep their kitchens open to
delivery customers, they can still do so via Stulo but this
is the choice of the restaurant.
4How are you
supporting runners?
Since the outbreak of COVID-19 we have:
- Up-to-date guidance: Extensive hygiene guidance and updates are available on the runner website. Our runners will also be given masks, gloves and hand sanitizer to ensure they are protected.
- STULO runner Support Fund: If a runner who regularly works with Stulo does experience symptoms of COVID-19 or is told to self-isolate by a medical authority, they will be immediately put on leave. protected.
- UContact-free delivery: We’ve introduced contact free delivery in Johannesburg and Cape Town which means runners can work without coming into direct contact with customers. protected.
5How are you
supporting pharmacies and grocery stores?
We are here to deliver for pharmacies and grocery stores who
want to carry on offering their items
to families at home during this difficult time. We are
working to optimise operations for delivery
grocery stores and pharmacies, and we are doing everything
we can to make sure people still have
access to the essentials they want and need.
We have:
We have:
- A platform on which businesses can apply to be on the Stulo Platform, or they can simply whatsapp us.
- Established teams of people across the business to recruit and support restaurants who want to be able to deliver food. (Runners)
6How can I keep in
touch with you?
You will be able to keep in touch with updates, as well as
any other news based on Stulo through
our Social Media platforms such as LinkedIn, Instagram,
Twitter and Facebook. Customers may
receive promotional content via email. Customers and other
stakeholders may also contact us via
our support email, or simply WhatsApp us!